Online information meeting - Free registration - Presentation of the University Diploma and Certificate of Advanced Studies in Quality Management Annecy Genève.
Boost your company's performance with quality management! Optimize and improve processes, reduce costs, preserve know-how, boost productivity, increase sales, manage and deal with risks, etc. Discover the many advantages and benefits of implementing a quality management system thanks to our professional training courses. This diploma course is specially designed for those already in business. Obtain a double Franco-Swiss certification: Diplôme d'Université (FR) + Certificate of Advanced Studies (CH) Quality Management. Here are the dates of the online information meetings:
- Wednesday, November 04, 2020 at 6:30 p.m.
- Monday, November 23, 2020 at 6:30 p.m.
To receive an e-mail link to the online meeting (Microsoft Teams), please fill in the following form:
Can't make it? Visit our dedicated page:
Useful links :
- PDF brochure academics DU and CAS Qualité Annecy-Genève
- Flyer CAS & DU Quality IUFP HES-SO
- Detailed program CAS & DU Quality IUFP HES-SO
Contents of the University Diploma and CAS Certificate of Advanced Studies in Quality Management :
Module Introduction :
- Welcome, general presentation
- Organization and work methodology
- Introduction and recent developments in quality management
- Location: HEG-Geneva
Module 1: Management systems and systemic approach
- PDCA approach - standards and benchmarks - ISO 9001 and its requirements - tools and workshops
- Process approach - EFQM model - accreditation and certification processes - tools and workshops
- Location: HEG-Geneva
Module 2: Corporate context and policy
- Context and corporate citizenship.
- A responsible, high-performance company
- Context analysis (swot, pestel and other analysis tools) - Stakeholder analysis (grid, matrices, sphere of influence) - Tools and workshops
- Corporate policy (values, vision, mission, commitments)
- Location: HEG-Geneva
Module 3: Risk management
- Introduction to risk management - risks and opportunities standards (ISO 31000, ISO 45001)
- Frequency-severity - importance of risks - risk management stages - risk monitoring by the internal control system (ICS)
- Environmental risk analysis - links with an ISO-type management system - tools and workshops
- Location: HEG-Geneva
Module 4: Process approach
- Describe your organization in terms of processes - study of information flows and expectations - analysis of added value - typology of processes: production, support and managerial
- Processes and interactions - ISO 9001 mapping and requirements - Representations (flowchart, BPMN modeling) - Case studies
- Documented information for processes - document management (traceability, archiving, destruction, etc.)
- Location: Annecy IUT
Module 5: Performance measurement
- Performance vision - Hoshin Kanri method - X matrix - KPIs / indicators - DMAIC approach - smart method
- Notion of dashboards - prospective dashboards (Balance Score Card) - application examples - aspects of visual communication - short-interval animation - Quality Operating System
- Applying visual communication: COUNTRY (game) - indicators and the ISO 9001 vision - implementing and maintaining a dashboard
- Location: Annecy IUT
Module 6: Alignment - company visit
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