Our commitment to quality

Université Savoie Mont Blanc is committed to continuous quality improvement and progress.

Université Savoie Mont Blanc is committed to the quality of its academics actions with its partners, prescribing bodies and financiers. academics The present charters certify thatUniversité Savoie Mont Blanc meets the international and national regulatory requirements, in particular those of the decree of 30 June 2015 relating to the "quality of continuing vocational training". To demonstrate its ability to provide quality training,Université Savoie Mont Blanc has obtained two certifications:

These certifications have been issued by an independent third party (Bureau Veritas Certification) and are valid for the 3 university campuses ofUniversité Savoie Mont Blanc : Annecy, Bourget-du-Lac, Jacob-Bellecombette/Chambéry.

Areas of application :

  • National diplomas
  • University degrees
  • Non-certifying courses
  • Support for the resumption of studies
  • Validation of prior learning (VAE, VAPP, VES)

TheUniversité Savoie Mont Blanc (USMB) commits to :

Inform, welcome, guide and accompany the candidate in academics continuous professional development:

The USMB informs about the services offered and the financing methods in the following fields: sandwich courses, academics with a diploma, academics without a diploma, resumption of studies and validation of prior learning. Particular attention is paid to the physical reception on all sites, including for people with disabilities (link).

Orientation in accordance with the candidate's expectations is carried out either directly by the service of academics Professionnelle or through the intermediary of the actors of orientation, internal or external to the establishment.

The definition of the service is the subject of a clear and systematic contract with the client (funder, prescriber, individual). It guarantees follow-up at academics, specific support for a person who is unable to attend, the issue of attendance and completion certificates at academics and invoicing for the service actually provided.

Maintain contact with former trainees after the performance:

The USMB maintains relationships with alumni to identify their needs and invites them to participate in events or training.

Relying on competent personnel and efficient means:

The USMB provides the human resources necessary for its services. It verifies the competence of the internal and external contributors with regard to the need for training. It relies on trained and qualified administrative staff.

The USMB ensures the performance of the technical (premises and equipment) and pedagogical (materials) means necessary for the quality of its services.

Accompany the managers of academics and the speakers within the framework of their services:

The USMB offers engineering support to academics managers and speakers at academics . It provides a precise framework for intervention and disseminates the necessary information to ensure that their services are provided under the best possible conditions.

The USMB communicates the results of the satisfaction assessment corresponding to their services to the contributors.

To propose services adapted to the partners:

The USMB provides partners with a pathway to the website and a specific contact for accessing information.

Based on the project and expectations, a "tailor-made" service is proposed, accompanied by an educational and financial estimate.

The USMB relies on its relations with external partners to validate the needs of academics and to develop its services accordingly.

Continuously improve delivery :

To ensure the quality of its services, the USMB defines and communicates its strategy (policy, action plan and priorities) in line with the establishment contract, and ensures its implementation and measures its impact.

In order to continuously improve its services, the USMB systematically conducts customer satisfaction surveys, records and processes any complaints and evaluates its level of performance annually by monitoring a number of indicators.

To coordinate the department's quality procedures, an internal quality referent has been appointed: aurelie.histilloles@univ-smb.fr