University Diploma (DU) - Certificate of Advanced Studies (CAS) academics Quality Management Annecy Genève

This academics is both a University Diploma in Quality Management (DU) (FR) and a Certificate of Advanced Studies (CAS) HES-SO Quality Management (CH). This course was created by HES-SO Valais as part of a Master of Advanced Studies HES-SO in Quality & Strategy Management. This MAS is divided into two main parts (Quality Manager and Strategy Manager), each comprising two CAS.

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This academics deals with the topic of quality management and its implementation. Following this course, participants will set up and run a quality management system that meets the requirements of current standards such as those of the ISO 9000 family.


  • Understand the management system and the systemic approach.
  • Analyse the context and policy of the company.
  • Analyse and manage risks.
  • Describing processes and interactions and managing document information.
  • Measuring performance.


  • Free registration for the module or the full degree course.
  • Rhythm of the academics specially arranged to allow the continuation of the professional activity.
  • Active pedagogy, alternating theoretical contributions and practical situations.
  • Complementarity of profiles within the promotion and richness of exchanges.


Eligible candidates are holders of a Swiss bachelor's degree or a French university licence 3. In the absence of a Bac+3 qualification, candidates can access academics through the Validation of Personal and Professional Experience (VAPP):
This programme is of particular interest to future quality managers who need to set up or take over a quality management system; project managers or executives who want to master the ISO 9001:2015 standard; and people with experience in the quality field who want to validate their field experience.


  • Send the application 15 days before the start of the academics.


Registration for this academics must be done jointly atUniversité Savoie Mont Blanc (with this registration form) AND at the University of Applied Sciences Western Switzerland (HES-SO). To register for the Swiss part of the academics click here.


  • If you do not have the required diploma, you can access academics through the Validation of Personal and Professional Experience (VAPP): See our dedicated page.


Module Introduction :

  • Reception, general presentation
  • Organization and work methodology
  • Introduction and recent evolution of quality management
  • Place: HEG-Geneva

Module 1: System Management and Systemic Approach

  • PDCA approach - standards and referentials - ISO 9001 and its requirements - tools and workshops
  • Process approach - EFQM model - accreditation and certification process - tools and workshops
  • Place: HEG-Geneva

Module 2: Context and company policy

  • Context and corporate citizenship.
  • A responsible and efficient company
  • Context analysis (swot, pestel and other analysis tools) - Stakeholder analysis (grid, matrices, sphere of influence) - Tools and workshops
  • Corporate policy (values, vision, mission, commitments)
  • Place: HEG-Geneva

Module 3: Risk Management

  • Introduction to risk management - risks and opportunities standards (ISO 31000, ISO 45001)
  • Frequency-severity - significance of risks - risk management steps - monitoring of risks by the internal control system (ICS)
  • Environmental risk analyses - links with an ISO-type management system - tools and workshops
  • Place: HEG-Geneva

Module 4: Process approach

  • Describe your organisation in terms of processes - studies of the flow of information and expectations - analysis of added value - typology of processes: implementation, support and management
  • Processes and Interactions - ISO 9001 mapping and requirements - Representations (flow chart, BPMN modelling) - Case studies
  • Documented information for process services - document management (traceability, archiving, destruction, etc.)
  • Place: IUT of Annecy

Module 5: Performance Measurement

  • Visions of performance - Hoshin Kanri method - X matrix - notion of KPIs / indicators - DMAIC approach - smart method
  • Notion of dashboards - prospective dashboards (Balance Score Card) - application examples - aspects of visual communication - animation at short intervals - Quality Operating System
  • Implementation of visual communication: COUNTRY (game) - indicators and the ISO 9001 vision - implementation and maintenance of a dashboard
  • Place: IUT of Annecy

Module 6: Consistency - company visit


Organised on the basis of 2 to 3 days per month, this 107-hour academics is composed of 6 modules.


Consult the evaluation modalities per module by following this link.


The awarding of the diploma and CAS is conditional on :
- Completion of the course at academics.
- An overall average of at least 10/20.
- No validation by competence block possible.


■ Annecy University Institute of Technology (IUT)
Annecy-le-Vieux University Campus
9 rue de l'Arc-en-Ciel
Annecy-le-Vieux 74940 ANNECY

■ HEG Geneva
Campus de Battelle
Rue de la Tambourine 17
1227 Carouge, Switzerland


Full degree course :
7 550 € (not subject to VAT)

2020 PASS RATE: 100%.

Information and registration :

HES-SO Geneva :

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