Computer SOS

Having trouble connecting to your student mailbox or the USMB network? Need a laptop? We can help!


Access the USMB web network on campus


At the USMB, as at any other university in France, you have access to 2 WiFi networks specially designed for higher education: Eduroam (secure WiFi) and Eduspot (captive portal).  

The major difference between these two networks is security. Easier to install than Eduroam, Eduspot is not secure! The content of your exchanges on this network could be intercepted by a malicious third party. 

Practical info: unlike Eduspot, Eduroam is an international network available in 106 countries worldwide! So you don't have to use up too much data when you're studying abroad. 

  1. Visit the Eduroam site, preferably from your USMB campus, and click on "Download the Eduroam installer".
  2. The site will ask you to enter your school. Make sure you select Université Savoie Mont Blanc, otherwise you won't be able to connect to Eduroam!
  3. Then select the software version according to your hardware (Windows, Mac, etc.) and download it.
  4. After installing the software, go to your computer's Wifi settings and select the Eduroam network.
  5. Enter your USMB student login and password as you would on your intranet. You're now connected! 

Same steps as on your computer, on the installation side. Once the network has been installed on your smartphone, go to Wifi settings and select Eduroam. Now it's time to set up the connection.

On Android

Here is the information you need to fill in: 

  • if available, in the "Security" drop-down menu, select: 802.1x EAP
  • in the "EAP method" drop-down menu, select: TTLS
  • in the "Phase 2 authentication" drop-down menu, select: PAP
  • in the "CA certificate" drop-down menu, select No certificate or Not specified (depending on media)

Then scroll down the configuration page to display the rest of the parameters.

  • in the "User certificate" drop-down menu (if available), select: undefined
  • in the "Identity" box, enter your username and password (identical to those on your intranet).


Easier than on Android, setting up the Eduroam network on iOS requires several installation validations:

  • once you've seen the pop-up window indicating that the profile has been downloaded, exit your browser and go to your iPhone settings.
  • Under your first and last name, click on "Downloaded profile": the Eduroam Profile page appears, and all you have to do is install it, enter your username (USMB student e-mail address) and password (same as your intranet password).

Hardware and software


Thanks to a number of partnerships, the university offers you a range of free computer software to help you during your studies. 

You can also benefit from preferential rates on Dell computer equipment with "Dell Advantage" for students.

Now free for students everywhere, Office 365 Education contains all the office tools you need to work: Word, Excel, PowerPoint, Outlook, OneNote, Teams, OneDrive and more. A direct link to the platform is available on your intranet. 

To install the Office suite, simply create an account with your USMB e-mail address (, then download the desired software and enter the key you received by e-mail.  

Need help getting to grips with the software? Please visit the Microsoft suite 365 Support page. 

Teams is part of the Office 365 suite, available free of charge to all students. It's via this platform that certain courses or workshops can be offered to you remotely.

Teams lets you :

  • participate in or organize videoconference meetings
  • instant messaging
  • share and modify documents in real time

Teams is available and compatible with Windows, Mac OS, Linux, ios and Android.

The Direction du Numérique has put together this short guide to using the platform, which may be intuitive but can still raise a few questions! Don't worry, we'll explain everything.

A secure platform for sharing large files, to avoid (among other things) overloading your e-mails with huge attachments!

File size
If your browser is HTML5-compatible, there are no restrictions on file size, and you can upload up to 100GB per file. Please note that if your browser is not HTML5-compatible, you will only be able to upload up to 2GB per file. You can upload a maximum of 100 files per deposit.

File sharing
You can send an invitation to download your files to up to 50 recipients (50 e-mail addresses separated by commas or semicolons). Invitations and the link contained in theinvitation are valid for up to 365 days from the date they are sent.

Storage time
By default, you have 15 days before your deposit expires. You canextend this period to a maximum of 30 days when you create your deposit.

The USMB can help you if you find yourself in a digital divide:
- you can borrow a computer from the University Libraries, either for a day on site, or for a month, renewable once.
- for a year-long loan of a PC, make an appointment with your department's welfare officer to review your situation.


Connect to the USMB VPN and follow the procedure to install the Cisco Anyconnect VPN client. 

Once the software has been installed, you can log in with your USMB logins/passwords, just as you would on any other university computer. 

If you wish, you can redirect all emails from your student mailbox to your personal mailbox.

From a computer, simply log in to your student account, click on the "My account" link, then on "Manage forwarding" and enter your personal e-mail address.

From a smartphone, follow these steps.

There are two possible cases:  

  1. You are added to a Teams group/team by a teacher or event organizer. Once connected to Teams, a call window appears on the screen when the class starts, and you simply pick up the phone to join the "meeting".

  2. You'll receive a Teams link by e-mail, giving you access to the videoconference. To join the participants on the day, simply click on the link to launch the Teams platform (browser or software). A window then opens, inviting you to "join the meeting". A few clicks to authorize the use of your webcam and "join" the meeting, and you're in!

For more information on using Teams, please visit the Microsoft website .

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